Refund policy
Our 30-day money-back guarantee
If you are not happy with your purchase, email us within 30 days of receiving it and we will refund you in full.
You do not need to send anything back. Our products are food supplements, and for health and hygiene reasons we cannot resell them once they have left us. So please keep the product, or dispose of it as you prefer — we would rather refund you than have you post a jar of capsules back to us.
How to request a refund
- Email support@vedicessentials.com with your order number
- Tell us briefly what was wrong — it helps us improve, but it is not a condition of your refund
- We will confirm and process the refund
Refunds
Refunds are issued to the original payment method within 14 days of us agreeing the refund. Depending on your bank or card provider it may take a few additional working days to appear on your statement.
Delivery is free on every order, so there is no delivery charge to refund.
Faulty, damaged or incorrect items
If an item arrives damaged, faulty, or is not what you ordered, please contact us at support@vedicessentials.com with your order number and a photograph. We will send a replacement or refund you in full, whichever you prefer. Again, nothing needs to be returned.
Your right to cancel
Separately from the guarantee above, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you have a statutory right to cancel within 14 days of receiving your order. Our 30-day guarantee is more generous than this and does not replace it.
Your statutory rights
Nothing in this policy affects your statutory rights, including your rights in relation to goods that are faulty or not as described.
Contact
Vedic Essentials, a brand of London Lifesciences Ltd
Company number 11709724, registered in England and Wales
51 St. Marks Road, Windsor, SL4 3BD
support@vedicessentials.com